Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hotproducts.today
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice product. Durable. Claimed by cat immediately
This is a wonderful product for my cat
My cat uses it all the time.
My cat uses it all the time.
Very cool cat toy 🙂 🙂 cat it very fond and playing all the time 🙂 fast delivery 🙂 🙂
Shipping fast and packaging too well to ence. Cat is incredibly smiley the genome. Working day inside finish hip tassel the ball well anti-rolling, Monk. Paper for 꾹 widen ence in pressing the
Despite the very good packaging, the goods came damaged. The money was returned.
Great product! My Cat Adores This!
Aaahh, My cat loves it ?
Thanks to you for this product. Saves mY couch now!! ?
Cat lovers this. Happy Cat, happy me. Thanks for the fast shipping.
My cats use this all the time
My cat loves it
Great product for cats. Best Scratcher.
Great design. perfect for lounging.
Nice one. Very durable
My cat loves it.
Quality scratcher with a quality. Thanks for the fast shipping
My cat loves it.
Kittys love it.
My large cat loves this scratcher.
Great value. Kitty approved.
Nice product. Furniture saver
Winner. Thanks for the nice product
My all cats went nuts for these.
My kitty loves this. Cat loved it immediately
Thanks to you. It has so many uses
It has arrived fast and well packaged, my peques can now enjoy playing. Thank you very much I recommend without any doubt.
My cats like it. Fast shipping
Great. No more scratching my sofa. Fast shipping.
Nice one. Must-Have for cats indoors
Pretty useful stuff for my kitty. Nice one
Great product for my cats baby.
Best quality. Awesome. Saved my furniture