Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hotproducts.today
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our Remote Control Catnip Ball has unique design features like a soft, rubber ball on one side and a strong suction cup on the other. 
Customer –
Perfect! Exactly as described, fast delivery to Crete (2-3 weeks). Kitty loves it, although only in the red light mode at the moment, the multicolored/rainbow LEDs mode seem to scare her at the moment. Very satisfied with this purchase, thanks to Seller and Aliexpress!
C***s –
Juat as described. Recommended my kittens love it
L***C –
-Identical to the photo, I arrive in perfect condition. -I don’t know how to value communication with the store as we don’t communicate xD -Slow shipping 45 days approx and much of the delay is due to Chile Post Office
Matthew –
Nice product. Furniture saver
T***z –
Very fun my cat loves
E***v –
The cat was very surprised 🙂
P***s –
Correct product with all the elements, arrived already a little loaded. The ball intrigues the cat. The box was completely broken in the package. Fast Delivery
7***r –
My cat is happy. Corresponds to the description.
V***e –
Thank you very much
A***l –
The order came very quickly. Corresponds to the description. The cat watches with interest, but does not decide to play: with
V***v –
Ordered 11.03 came 13.04 sales sociable. Koteyka plays but so far a little with the late so to say get acquainted with the new toy and so all well-sold recommend the track number was tracked.
Customer –
Exactly as in the description. My cat is there already equal fond of. Am superblij note!
R***r –
There are no complaints to the store. Everything is fine, but there is a delivery. For a very long time there was a parcel, half a month longer.
J***n –
wat een.leuk speeltje geweldig. mijn katten zullen het te gek vinden. en super snel geleverd.
Customer –
Thank you, the order has arrived everything works. but for a very long time it went to the addressee.
M***i –
Very nice and entertaining It comes in good condition