Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hotproducts.today
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***S –
Products ordered on April 30, arrived on May 25, 2020. Basic packaging. The products arrived intact. It works with or without batteries, it plugs via USB for its operation of good products. I recommend it
S***A –
I received the package very quickly, as described, very good quality, no damage and very well packed, I recommend this store, the best seller on AliExpress. Do not hesitate to order, very friendly and helpful.
M***m –
Cat toy with the shipping quickly grew up tool key USB also available and dry battery is also available by this point even nicer
Customer –
Everything works. Delivered by courier to the house. Cats play with pleasure.
S***v –
Excellent toy for a cat. Delivery 3 to Moscow day by courier in hands, very quickly.
M***a –
We are wildly delighted with the toy .. I connect to the bank, very convenient. Delivery by courier to the house in Moscow for 2 days. Thank u!
O***a –
Duge kladna igrashka, a cat in the grip. In a set of vicrutka, I put 4 akumultori AA, I want the game to MOGE the world through the cable Mikro USB (in the complete set). Robot mode 1. Automatic, 15-minute drive, 3-year-old, dali znovu вмикається GA 15-minute walk D. One mode of the hand, if the laser to hang a single point and a single point, and VI Sami ruhaet igraskoy in manual mode. This is to handle the area on which the laser is projected. Delivery 31 days to Lviv.
N***k –
Quality plastic, nice in hand. The Cat in happiness immediately began to run after the laser. The toy is happy. Delivery fast
G***u –
thank you, My cats love it
Customer –
My cat liked it pretty much. The only drawback is that the laser loses power with distance and for great distances it doesn’t look so crisp. Still a good buy.
P***y –
Best! very fast delivery
A***a –
I just have a cat very lazy but the toy works well, no noise❤& Middot;
M***a –
Shipping super fast, 10 days. Cat plays with pleasure.